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SFS will produce a bill per the University billing schedule on the next bill date after which you were registered; e.g., someone registered on 6/3 would be billed on 7/6. You can view your bill, and initiate payment on Penn.Pay. Penn bills you once per semester for tuition and fees. Subsequent monthly bills capture any charges (such as health insurance) that were not posted on the original statement.
Loans are generally disbursed on the initial bill, with the following exceptions:
If you have questions about your registration, please contact your individual program directly.
Refunds are issued when your payments and financial aid exceed the charges on your account. Refunds are not issued on deferred or temporary credits. SFS issues refunds twice weekly. Be sure you have enrolled in Direct Deposit so that SFS can issue the refund to your personal checking or savings account. Contact SFS at 215-898-1988 to inquire about your refund.
Note: Most students will not receive a refund that exceeds $14,200 in total for a single semester except in cases of an approved budget increase or a tuition reduction. If you received a refund exceeding this amount, contact SFS to verify you were not over-refunded.
If you need funds prior to the established disbursement date for your loans or other aid, you can apply for an advance through Student Financial Services (SFS). To get an advance, you must have an approved loan on file or other pending aid (such as a scholarship) in an amount sufficient to cover your charges and produce a refund. Advances are usually limited to $1,500. Contact SFS directly to request an advance.
Contact Student Financial Services to dispute late fees. Waivers are considered on a case-by-case basis. Late fees are automatically assessed if there is a remaining balance after the bill is due. Late fees accrue at 1.5% monthly on the unpaid balance. Only SFS has the authority to waive or reduce late fees.
If you are a Masters student who was awarded a GSE merit scholarship, the scholarship will be credited on your bill half in the fall and half in the spring. If you do not see it credited in these semesters, please submit a signed copy of your award agreement to this email address, or to our office at 3700 Walnut and we will credit your account upon receipt. Award agreements can be found in your admissions portal and in some cases were emailed directly.
Outside scholarships are financial aid funds that do not originate from Penn. Outside scholarships are collected and processed by the Outside Scholarship Office. Scholarships are divided equally over each semester. For example, a student awarded a $5,000 scholarship would receive a $2,500 credit in the fall and a $2,500 credit in the spring. If you have questions about the disposition of your outside scholarship, please contact SFS.
Third-Party payments are payments made on your behalf by an outside organization, typically an employer or sponsoring government. By establishing third-party payments, your sponsor authorizes Penn to bill them directly and SFS will create custom billing statements per your organization’s requirements. For instructions on establishing third-party payments, go here.
Work-study is a federally funded program supporting student employment. You can search for work-study jobs on the Student Employment Office website. Work study funds are earned as weekly paychecks, and are not automatically applied to your bill. Your financial aid notice will not indicate work-study eligibility. Instead, once you are an enrolled student and are offered a work-study job, let us know and we will confirm that work-study funds are still available. The standard work-study award is $2,500 for the academic year (fall and spring). If you are close to depleting your award amount you will be notified, and you can request an increase if you still have work to do in that term.
Loans are certified and processed by Student Financial Services. If you completed a FAFSA, and are otherwise eligible, the loan office will automatically process a Direct Loan on your behalf. Check the Penn Loan System to ensure your loans are being processed for the correct semesters and at the correct amounts. You can always decline or reduce the loan by emailing the loan office at email@example.com. Contact SFS for questions about your loans.