Highlights For:
Penn Live Email
What is Penn Live?
What are the advantages and features of Penn Live?
Is Penn Live required?
Who is eligible for Penn Live?
What happens when I graduate?
Do I need to use a Windows PC or Microsoft Internet Explorer?
Can I use an email program like Outlook, Thunderbird, or Mac Mail to read this account?
Will someone from Microsoft be reading my email?
Does Penn Live include SPAM filtering?
How do I sign-up?
How do I check my mail using Penn Live?
What if I forget my password?
I have a 'dolphin' account. Must I switch to Penn Live?
If I sign up for Penn Live and I don't like it, can I choose another email option?
Penn Live is a special version of Microsoft Windows Live, a state-of-the-art email and communication suite, customized specially for Penn students. When you sign up for Penn Live, it will serve as your Penn email account. Mail sent to your GSE email address (e.g. pennkey@gse.upenn.edu) will be delivered to your Penn Live account. When you send mail from Penn Live, it will be marked as having been sent from your GSE address.
What are the advantages and features of Penn Live?
Penn Live offers significant advantages over traditional email services for GSE students.
Penn Live Mail is a Microsoft Exchange email, contact, and calendar system providing 10GB of storage capacity. The calendar is an appointment book allowing other students to see when you are available and propose appointments with you. Contacts is an address book so you can easily store and find contact information and create contact groups. The Penn Live Email section has no advertising unlike the other sections of the site.
Penn Live is hosted on servers managed by Microsoft to provide the highest levels of reliability and performance.
You can use your Penn Live account to access an extended set of tools offered by Microsoft in their Microsoft Live suite of services including Windows Live Messenger, Spaces, Windows Live for Mobile, and Sky Drive, a 25 GB storage folder for documents you can share to coordinate both academic and non-academic activities.
No. You are required to have an email address listed in the Penn Online Directory so we can communicate with you. By creating a Penn Live email account you are given a gse.upenn.edu email address and your address is automatically listed in the Penn Directory. However, if you wish to use another email account then you are required to manually enter that address in the Penn Directory and indicate it as your preferred address.
Who is eligible for Penn Live?
Penn Live is currently available to new students in the Graduate School of Education, the School of Design, and the School of Dental Medicine. You will need your pennkey to create an email account. We plan to offer conversion from existing 'dolphin.upenn.edu' accounts to Penn Live for current students as of the mid to late fall of 2009.
Faculty and staff are not eligible for Penn Live at this time.
One advantage of Penn Live is that you won't have to abandon or export your email, contacts, or calendar items when you graduate from Penn. You can continue to use Penn Live services after you graduate if you wish. Once you are no longer a full-time student at Penn, the standard Microsoft Live Mail advertising will appear in the interfaces for your email, calendar, and address book but your account will otherwise be unchanged. If you don't log in for 365 days, any mail messages stored on the Penn Live server will be deleted, but the account itself will remain. If you log in after a 365-day lapse, you can resume using email services but all your old messages will be gone.
Do I need to use a Windows PC or Microsoft Internet Explorer?
No. All the Web-based services included in the Penn Live suite can be accessed from Windows, Mac, or Linux using Internet Explorer. Safari, Firefox, and other browsers may not support all features at this time.
We recommend using a web browser to use your Penn Live account. Point your web browser at:
Can I use an email program like Outlook, Thunderbird, or Mac Mail to read this account?
Currently we are not recommending this. Thunderbird and Mac Mail will only support mail, not contacts or calendar features. Outlook would give full support but there are still some problems.
Configure Mozilla Thunderbird 2.x for PennLive;
http://www.gse.upenn.edu/pdf/tbird.pdf
Configure Mac Mail for PennLive;
http://www.gse.upenn.edu/pdf/mac.pdf
Will someone from Microsoft be reading my email?
No, Microsoft will not read your email. See Microsoft’s statements on this at
http://privacy.microsoft.com/en-us/default.aspx
http://privacy.microsoft.com/en-us/fullnotice.aspx
While an automated process indexes your email content for fast search retrieval, no humans at Microsoft will be looking at your email.
Does Penn Live include SPAM filtering?
Yes. When you use Penn Live, incoming mail will be filtered two ways - first with Penn's internal spam filters and then again with the Microsoft filters.
Go here and login with your pennkey and password.
How do I check my mail using Penn Live?
Once you have created your Penn Live account, you can log into Penn Live at
At the login page there will be a link called 'Forgot your password'. Clicking there will begin a process to reset your password. You will need to have either set up an alternate email account so Microsoft can send you information to continue the password reset process, or have chosen a Security Question and answer during the account creation process.
If you don't know your Security Question's answer, and didn't set up an alternate email, then you can simply go to the create an email account page and click the link for the creation process. It will give you a temporary password and then when you login, you can set the password to one of your choice.
I have a 'dolphin' account. Must I switch to Penn Live?
If you have a Penn email account on the dolphin.upenn.edu server, and if you continue to qualify for a Penn GSE email account, you will be required to switch to the Penn Live email service.
You will get 40 times more disk space as well as online storage and an account you can keep after leaving Penn.
We are working with Penn Information Systems and Computing to facilitate the transfer of accounts and will contact those of you continuing as students with details after the October purge of DOLPHIN accounts for those who graduated in December 2008, May 2009, or August 2009.
If I sign up for Penn Live and I don't like it, can I choose another email option?
Yes. If you sign up for Penn Live but later decide that you would rather use a different service for email, you can create a redirection rule in your Penn Live account. This is configured as an Inbox Rule in the Email Options under Organize E-Mail. Redirection is different from forwarding in this service. Forwarding will show the message as being sent from your Penn Live account, while redirection will preserve the message's origin sender information, which is what we think you will want.
Please be aware that redirecting your incoming mail to another service provider will not delete your Penn Live account and will not migrate mail messages from Penn Live to your alternate email service provider. Your Penn Live account will remain active.
How to configure Penn Live email redirection:
http://www.gse.upenn.edu/pdf/redirect.pdf
Visit the University of Pennsylvania Web site