Student Email Account FAQs

Google@GSE Email FAQs

How do I log in?
What if I forget my Google@GSE password? How do I change my Google@GSE password?
How do I change how my name appears?
I already have a personal Google acount. How can I manage two or more accounts?
How do I use Google@GSE with a mail program such as Apple Mail or Outlook?
How do I use Google@GSE on a mobile phone?
How do I share documents, calendars, and other resources with other Google@GSE users?
Can I share documents, calendars, and other resources with Google users who are not part of the Google@GSE system?
How do I use GSE chat with a program such as Adium/iChat (MacOS) or Pidgin (Windows)?
How can I get help with Google@GSE?

Penn Live Email FAQs

What is Penn Live?
What are the advantages and features of Penn Live?
Is Penn Live required?
Who is eligible for Penn Live?
What happens when I graduate?
Do I need to use a Windows PC or Microsoft Internet Explorer?
Can I use an email program like Outlook, Thunderbird, or Mac Mail to read this account?
Will someone from Microsoft be reading my email?
Does Penn Live include SPAM filtering?
How do I sign up?
How do I check my mail using Penn Live?
What if I forget my password? 


Google@GSE Email FAQs

How do I login?

1. Go to http://gmail.gse.upenn.edu.


2. Enter your PennKey in the username field; do not include @gse.upenn.edu. Enter your password and click the "Sign In" button.

You can also login at http://gmail.com. However, you will need to enter your full email address as the username.

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What if I forget my Google@GSE password? How do I change my Google@GSE password?
If you wish to change your Google@GSE password, please visit https://email.gse.upenn.edu/reset-password.php. Log in with your PennKey username and password and use the form to enter a new password for your Google@GSE account.

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How do I change how my name appears?
You can easily change how your name appears when sending messages.

1. Sign into your account at http://gmail.gse.upenn.edu.
2. Locate the Gear in the top right corner.
3. Click on the Gear, then click "Settings."

4. Click on the Accounts tab at the top.

5. Under Send Mail As, click "edit info."

6. Click the button under your current name, and enter how you would like your name to appear in the empty white box.

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I already have a personal Google account. How can I manage two or more accounts?
You can be simultaneously signed in to a Google@GSE account and a personal Google account, then switch between the two accounts. See Google documentation on Using Multiple Accounts for details.

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How do I use Google@GSE with a mail program such as Apple Mail or Outlook?
You can use IMAP (recommended) or POP to access your email.

Remember to follow the instructions for Google Apps users, which include using the full email address (e.g., you@gse.upenn.edu) as the user name, and the password you selected for Google@GSE.

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How do I use Google@GSE on a mobile phone?
If you have an iOS device such as an iPhone, iPad or iPod touch, you also have the option of using Google Sync. Google Sync makes it possible to fully integrate your Google@GSE email, calendar, and contacts list with Mail, iCal, and Address Book (iOS 3 and above).

  • See details about how to set up Google Sync for email, calendar and contacts
  • See details about how to set up calendar only, using CalDAV

For Blackberry users, to configure your Google@GSE account on your device you will want to:

  1. Go to Email Setup and select add an account, select Gmail.
  2. Enter your GSE address but enter an incorrect password, this will allow the device to provide you with the option for manual configuration.

When the first attempt fails click on the link that says 'I will provide the settings for the account,' select IMAP/POP, enter your correct password, enter the server imap.googlemail.com, and your Username is your full GSE email address. Click "Save" and your account will be created on the device.

For other devices, you can use IMAP (recommended) or POP to access your email:

Remember to follow the instructions for Google Apps users, which include using the full email address (e.g. you@gse.upenn.edu) as the user name, and the password you selected for Google@GSE.

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How do I share documents, calenders and other resources with other Google@GSE users?
You can share Google@GSE resources by using the same general process for sharing resources in ordinary Google accounts. In the "sharing" box, just start typing the name or GSE email address of the person with whom you want share. You'll see that as you are typing, a list of Google@GSE account holders will appear. Select your intended person from the list of available choices. Please note that most GSE faculty and staff do NOT have Google@GSE accounts.

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Can I share documents, calenders and other resources with Google users who are not part of the Google@GSE system?
Yes, you can share your docs, calendars or other resources with any valid Google account. Just enter their Google account in the list of people with whom you want to share.

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How do I use GSE chat with a chat program such as Adium/iChat (Mac OS) or Pidgin (Windows)?
You can use Google chat with any one of the University supported chat programs:

Adium/iChat for Mac OS

  1. If you have no other chat accounts, select Google Talk from the list of account types when you open the program. Otherwise, go to the Adium/iChat menu, select Preferences, Account, and click the plus sign at the bottom left in order to choose the account type.
  2. Fill in your full email address for the GTalk ID or Account name (e.g.  you@gse.upenn.edu) and your email password.
  3. Click Done and you should be successfully connected.

Pidgin for Windows

  1. If you have no other chat accounts, click Add when you first open the program and select XMPP from the list of account types. Otherwise, click Accounts, Manage Accounts, and Add in order to choose the account type.
  2. Fill in just the beginning portion of your email address for the user name (e.g. student123 for student123@gse.upenn.edu) and your email password.
  3. Next to Domain, fill in gse.upenn.edu
  4. Under the Advanced tab, fill in talk.google.com next to Connected Server.
  5. Click Add and you should be successfully connected.

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How can I get help with Google@GSE?
Google has lots of great help available. Just click the little gear icon in the upper right corner of the screen, right next to your user name. Then select "Help" from the drop-down menu.

If you can't find an answer in the Google docs, or if your question concerns the status of your account, please contact the GSE IT team gse-help@lists.upenn.edu.

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Penn Live Email FAQs

What is Penn Live?
Penn Live is a special version of Microsoft Windows Live, a state-of-the-art email and communication suite, customized specially for Penn students. When you sign up for Penn Live, it will serve as your Penn email account. Mail sent to your GSE email address (e.g. yourpennkey@gse.upenn.edu) will be delivered to your Penn Live account. When you send mail from Penn Live, it will be marked as having been sent from your GSE address.

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What are the advantages and features of Penn Live?
Penn Live Mail is a Microsoft Exchange email, contact, and calendar system providing 10GB of storage capacity. The calendar is an appointment book allowing other students to see when you are available and propose appointments with you. Contacts is an address book so you can easily store and find contact information and create contact groups. The Penn Live Email section has no advertising unlike the other sections of the site.

Penn Live is hosted on servers managed by Microsoft to provide the highest levels of reliability and performance.

You can use your Penn Live account to access an extended set of tools offered by Microsoft in their Microsoft Live suite of services including Windows Live Messenger, Spaces, Windows Live for Mobile, and Sky Drive, a 25 GB storage folder for documents you can share to coordinate both academic and non-academic activities.

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Is Penn Live required?
No. You are required to have an email address listed in the Penn Online Directory so we can communicate with you. By creating a Penn Live email account you are given a gse.upenn.edu email address and your address is automatically listed in the Penn Directory. However, if you wish to use another email account then you are required to manually enter that address in the Penn Directory and indicate it as your preferred address.

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Who is eligible for Penn Live?
Penn Live is currently available to new students in the Graduate School of Education, the School of Design, and the School of Dental Medicine. You will need your pennkey to create an email account.

Faculty and staff are not eligible for Penn Live at this time.

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What happens when I graduate?
One advantage of Penn Live is that you won't have to abandon or export your email, contacts, or calendar items when you graduate from Penn. You can continue to use Penn Live services after you graduate if you wish. Once you are no longer a full-time student at Penn, the standard Microsoft Live Mail advertising will appear in the interfaces for your email, calendar, and address book but your account will otherwise be unchanged. If you don't log in for 365 days, any mail messages stored on the Penn Live server will be deleted, but the account itself will remain. If you log in after a 365-day lapse, you can resume using email services but all your old messages will be gone.

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Do I need to use a Windows PC or Microsoft Internet Explorer?
No, but Safari, Firefox, and other browsers may not support some non-essential features at this time.

We support using a web browser to use your Penn Live account:https://outlook.com

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Can I use an email program like Outlook, Thunderbird, or Mac Mail to read this account?

Yes, but currently we are not supporting this.
MS gives help on configuring email software. Look for the blue question mark below your user name in the top right corner of the Penn Live screen.

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Will someone from Microsoft be reading my email?
No, Microsoft will not read your email. See Microsoft’s statements on this at

http://privacy.microsoft.com/en-us/default.aspx
http://privacy.microsoft.com/en-us/fullnotice.aspx

While an automated process indexes your email content for fast search retrieval, no humans at Microsoft will be looking at your email.

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Does Penn Live include SPAM filtering?
Yes. When you use Penn Live, incoming mail will be filtered two ways - first with Penn's internal spam filters and then again with the Microsoft filters.

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How do I sign up?

We are currently upgrading our student email service. If you wish to create a new student email account, please check again in mid-June.

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How do I check my mail using Penn Live?
Once you have created your Penn Live account, you can log into Penn Live at https://outlook.com

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What if I forget my password?
At the login page there will be a link called 'Forgot your password'. Clicking there will begin a process to reset your password. You will need to have either set up an alternate email account so Microsoft can send you information to continue the password reset process, or have chosen a Security Question and answer during the account creation process.

If you don't know your security question's answer and didn't set up an alternate email, then you will need to visit the GSE IT Office (Room 005, 3700 Walnut Street) with your Penncard to have you password reset. Please note we cannot reset your password over the phone or by email.

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