Listen and subscribe on: 
Apple Podcasts | Spotify | Amazon Music | Podcast Addict | Player FM | Deezer | Pocket Casts | Castro | Youtube

GUEST:

  • Dr. Jess Jones, Co-Founder of Back to Human Partners and Contributing Faculty

In this episode of The Penn CLO Podcast, host Emma Zumsen sits down with Dr. Jess Jones, a recent graduate of the CLO program, to delve into her groundbreaking research on the intersection of B2B sales and psychological safety. Dr. Jones highlights how psychological safety, often focused on team dynamics within organizations, plays a crucial role in B2B sales environments.

Moving beyond sales, the conversation delves into the concept of 'small L leaders,' who can foster psychological safety even without positional authority by applying three key principles. Specifically, Dr. Jones's research emphasizes strategies for building trust without positional authority, enabling respectful cooperation, and applying strategic patience. She also hints at her ongoing research exploring the application of these principles in broader workplace contexts. This episode is a must-listen for those interested in leadership, sales, and creating effective, trust-based professional relationships.

Subscribe to the Podcast

Podcast cover for The Penn CLO Podcast featuring Dr. Jess Jones and the episode title “Rethinking Psychological Safety: What Sales Can Teach Anyone About Cooperation and Trust”

Media Inquiries

Penn GSE Communications is here to help reporters connect with the education experts they need.

Kat Stein

Executive Director of Penn GSE Communications

(215) 898-9642

katstein@upenn.edu

Related News

All Related News

Encouraging Dissent for Better Outcomes

Dr. Marikay Forst, a distinguished alumna of the Penn Chief Learning Officer program with over 25 years of experience in learning and development, human resources, and organizational behavior, shares her academic journey, including her decision to join the Penn CLO program after gaining substantial professional experience.

Grit and Growth Mindset: The Secrets of Successful Women Lawyers

Dr. Milana Hogan shares her groundbreaking research findings, which reveal that non-cognitive traits such as grit and a growth mindset are strong predictors of success for women in the legal profession, as well as her personal journey, the challenges she faced, and how the Penn CLO program has been transformative in her career and personal life.

Empathy at Work: Transforming Organizations from Within

Dr. Carla Thomas, a seasoned consultant and researcher, former WNBA player, and decorated athlete, shares insights into how organizations can foster belonging, reduce workplace tensions, and create more supportive environments.

Harnessing Film for Leadership Development

In this episode of The Practitioner Scholar, hosts Maria Luisa Underwood and Lisa-Marie Aird interview Dr. Douglas Clayton, a visionary in corporate learning and culture transformation. Dr. Clayton, founder and CEO of Leadership Filmworks LLC, shares his journey through the Penn CLO program and how it shaped his unique approach to leadership development using filmmaking.

Authenticity in Leadership and Why it Matters

Dr. Mark Kaestner, an alum of the Penn Chief Learning Officer program and VP at Ball Corporation, discusses his journey through the Penn CLO program, the essence of leadership authenticity, and strategies for building trust with teams.

From the Navy to Academia: Insights on Ethical Leadership

Dr. Peg Klein, a distinguished alumna of the Penn Chief Learning Officer (CLO) program, shares her unique journey from growing up near a Naval base to becoming a Navy officer and eventually an ethical leadership scholar, defined by James Bass's concept of self-discipline and accountability, and its critical role in organizational success.

Mastering Stress and Leadership in High-Stakes Environments

In this episode of the Practitioner Scholar podcast, host Jess Jones interviews Dr. John 'Coach' Havlick, a retired Navy SEAL Captain, Hall of Fame swimmer, and Penn CLO graduate. They discuss Dr. Havlick's storied career and his subsequent career in consulting and academia, while Dr. Havlick shares insights from his book 'The Leadership Killer' and his Ph.D. research.

Branding as an Executive

In this episode of the Practitioner Scholar podcast, hosted by Lisa-Marie Aird, we welcome Dr. Lilian Ajayi Ore. Dr.Ore, an alum of the Penn Chief Learning Officer (CLO) program, shares her journey and insights from her extensive career in global diplomacy, corporate industry, consulting, and academia. The discussion centers around the importance of having a strategic digital presence for executives and emerging leaders.

Leading the Charge: Reshaping Executive Leadership for the Modern Age

In this enlightening episode of the Practitioner Scholar, Lisa-Marie Aird welcomes Dr. Raj Ramachandran, a trailblazer in leadership consulting and an alum of the Penn CLO program's first cohort, who shares his personal journey from being legally blind to becoming a renowned consultant, igniting a passion for creating tangible societal impacts.