TED Talk Tuesday: How to Train Employees to Have Difficult Conversations

The information we use to effect change and help others comes from everyday employees asking everyday people questions that may not be easy to ask or answer. Thorough, in-person training is necessary for employees to be prepared to navigate questions about race, gender, ethnicity, and more in a respectful and engaging way. That’s why Tamekia MizLadi Smith came up with “I’m Graced” training, guiding employees through difficult conversations face-to-face.